IT service:

Our service services ensure the continuity of the IT infrastructure. Minimizing the risk of unavailability of a functioning IT environment of the client is extremely important, because it directly affects the business. Our engineers will provide professional care for the correct functioning of all components in the IT infrastructure.

IT Solution Factor offers its clients a full range of maintenance services, tailored to individual needs and requirements in the scope of warranty and post-warranty service of devices. We also have a dedicated replacement equipment warehouse that allows us to meet the most stringent SLA terms.

Our offer includes support for equipment:

• Server and matrix infrastructure
• Disk systems and backup devices
• LAN / WAN networks
• WiFi networks
• Network security devices

Our service services ensure:

• Fastest response times and guaranteed repair times (SLA)
• Warranty and post-warranty service in the 24/7/365 formula
• Direct customer support (on-site)
• Periodic inspections of IT infrastructure
• A proactive approach to the resources of the end customer
• Access to certified engineering staff
• A warehouse of spare parts dedicated to the customer's infrastructure

IT services

The quality and method of providing IT services has an impact on the effectiveness of the entire company. IT Solution Factor offers a comprehensive service package that guarantees correct operation of IT systems.

Our portfolio also includes services consisting in a number of activities to optimize and improve our clients' business processes.

• Analysis of the current environment and client's needs
• Verification of customer expectations in the context of the optimal solution
• Designing IT environments
• New implementations and migrations of current IT environments
• Consulting and consulting

We offer services for introducing new systems and applications that enable smooth and consistent data transfer. We start the service from an in-depth analysis of the client's environment and the recommendation of the best way to achieve the intended effects of the project.

The detailed components of the offer in this respect are:

• Migrations and roll-outs
• Inventory of applications and equipment
• relocations
• Running and supporting IT projects
• Management of IT processes and infrastructure

Outsourcing

Outsourcing of IT services is an ideal way to reduce the cost of maintaining the entire IT infrastructure in the company. Our services in this model are used to ensure the continuity of the IT environment and have a significant impact on the reduction of company expenses. They also provide liquidity security for business processes.

The detailed scope of our competencies includes:

• Monitoring services and applications
• Supervision over the applications and availability of all key customer services
• One point of contact for any problem (Single Point Of Contact)
• Constant supervision over the client's infrastructure
• A team of experienced engineers 24 hours a day, 7 days a week
• Dedicated Project Manager
• Preparation of full documentation of the work carried out
• Final reports and technical recommendations

We provide full functionality of IT resources in guaranteed repair time (SLA), tailored to customer needs and system criticality.

Service Desk

We offer Service Desk services, which are the most important element of the functioning of technical services in the organization and the first point of contact for the user in the company. We create a complementary implementation process, ranging from recruitment of call center employees, preparation of the methodology of action and service quality policy, to final service and monitoring of the helpdesk's work and KPIs relevant to this service.

As part of professional customer service, we offer, among others:

• Registration and archiving of applications
• Application lifecycle management
• Reporting in accordance with the client's needs
• Supervision of data completeness and knowledge management
• Creating a knowledge base for specific products
• Multi-channel support for requests and queries (www, e-mail, fax, telephone etc.)

In the service life cycle, we provide professional employee training, preparation of the appropriate place to provide the service and implementation of the IT and telecommunications infrastructure.

Deliveries, implementations of hardware and software

properly selected and efficient equipment directly affects business processes, saving time and reducing the operating costs of the company.

We guarantee implementation in accordance with the client's expectations and recommendations and our best practices.

Analysis of changes during the duration of projects and our flexibility during their implementation are successive determinants of success.

We recommend and implement reliable equipment from global manufacturers to the client's IT infrastructure, in particular:

• Tower, rack, blade servers
• Disk arrays and libraries
• Data backup and archiving systems
• Communication and network protection (LAN and WiFi, firewall, UTM, VPN gateways)
• Virtualization (Vmware and MS)
• Back office systems (AD, Exchange)
• SAN networks