We have been present on the market since 2000. Through the years of the company's activity, we have gained valuable experience and completed many projects. We service transport, logistics, shipping companies, accounting offices, etc. We have gained the necessary experience in the administration of LAN and WAN networks. We perform our tasks in accordance with the client's expectations directly at your office, remotely from the Prograf office or in mixed mode. The staff of the PROGRAF company performs comprehensive services in the IT industry for companies and institutions, as well as for individual clients. We work on the basis of modern technologies with the use of professional equipment, and many years of experience of our specialists guarantees high quality of services. Our goal is to build lasting relationships with our clients by providing full IT support for all hardware and software in the company.
IT outsourcing provides you with trouble-free operation of computer networks and devices located in it: servers, workstations, printers, scanners, plotters, active and passive network devices. We remove every fault in the shortest possible time. During the client's working hours, we provide telephone or remote assistance all the time.
Our services: √ administration of servers and Windows and Linux workstations √ archiving and data recovery √ security of the local network against external threats √ consultancy in the selection and modernization of computer hardware. √ consultancy in the selection of appropriate software √ diagnostics of computer equipment operation √ operating system installation √ software installation √ IT equipment service √ helping users in their daily work √ computer cleaning, renovation and assembly of components √ supplying consumables for printers, photocopiers etc.
Values and principles • honesty and respect The highest standards of personal and professional ethical attitude are the foundation. By administering the Client's IT infrastructure and having access to his data, we guarantee full security. • partnership and responsibility We believe that mutual trust and cooperation between the two parties is a prerequisite for success. By undertaking cooperation with a company, you gain a partner who knows your needs and supports the direction of activities aimed at achieving the set goals. We feel responsible and empowered to achieve the best results through innovation and team work at every level of our organization. • knowledge, experience and individual approach. We know the market needs through constant monitoring using our many years of practice and knowledge. We realize that there are no two companies with identical requirements, and thus there is no effective solution for everyone. Therefore, we adjust the tools and methods of our operation to meet the individual needs of your organization.
IT Outsourcing, an agreement Taking over care of a specific sphere of company's activity by a second company requires a good knowledge and mutual trust of both sides of the outsourcing agreement. In the case of IT outsourcing, the subsequent stages are: - identification of the client's IT infrastructure along with the recognition of his needs and "ills", then signing the "IT Service Contract" - inventory of hardware and software used by the client, ordering the IT system and working out the cooperation procedures of both parties - after a few months, the parties analyze the course and conditions of previous cooperation and introduce possible corrections - permanent IT support over the Employer's system in accordance with the signed contract. The main elements of the outsourcing agreement: - long-term contract has become an option for the client's annual evaluation of the cooperation - fixed fee, payment in monthly installments, plus remuneration for each hour worked over the agreed limit - agreement on communication rules, how to report problems The monthly rate for IT outsourcing includes the following spheres of operation: - server administration - security, data archiving, server maintenance in continuous operation, cleaning and maintenance, software updates - workstation administration - cleaning and maintenance, software upgrade, data archiving - user support - help in solving current problems, help in creating tools to improve work - care for devices working on the network - printers, switches, hubs, print servers - service, provision of consumables Op ata monthly for IT outsourcing is adapted to each client individually, depending on the structure and information network operating in the services.
62.03.Z - Computer facilities management activities
18.12.Z - Other printing
18.13.Z - Pre-press and pre-media services
18.20.Z - Reproduction of recorded media
33.12.Z - Repair and maintenance of machinery
43.21.Z - Electrical installation
47.41.Z - Retail sale of computers, peripheral units and software in specialised stores
47.42.Z - Retail sale of telecommunications equipment in specialised stores
47.43.Z - Retail sale of audio and video equipment in specialised stores
47.54.Z - Retail sale of electrical household appliances in specialised stores
47.78.Z - Other retail sale of new goods in specialised stores
47.91.Z - Retail sale via mail order houses or via Internet
47.99.Z - Other retail sale not in stores, stalls or markets
58.11.Z - Book publishing
58.12.Z - Publishing of directories and registers (e.g. street, phone directory)
58.13.Z - Publishing of newspapers
58.14.Z - Publishing of journals and periodicals
58.19.Z - Other publishing activities
58.21.Z - Publishing of computer games
58.29.Z - Other software publishing
59.20.Z - Sound recording and music publishing activities
60.10.Z - Radio broadcasting
60.20.Z - Public and licence television programmes broadcasting
61.10.Z - Wired telecommunications activities
61.20.Z - Wireless telecommunications activities, excluding satellite telecommunications activities
61.90.Z - Other telecommunications activities
62.01.Z - Computer programming activities
62.02.Z - Computer consultancy activities
62.09.Z - Other information technology and computer service activities
63.11.Z - Data processing, hosting and related activities
63.12.Z - Web portals
68.20.Z - Rental and operating of own or leased real estate
73.11.Z - Advertising agencies activities
73.12.A - Intermediation in the sale of time and place on advertising aims in the radio and television
73.12.B - Intermediation in the sale of the place on advertising aims in printed media
73.12.C - Intermediation in the sale of the place on advertising aims in electronic media (Internet)
73.12.D - Intermediation in the sale of the place on advertising aims in other media
77.33.Z - Rental and leasing of office machinery and equipment, including computers
82.19.Z - Photocopying, document preparation and other specialised office support activities
95.11.Z - Repair and maintenance of computers and peripheral equipment
95.12.Z - Repair and maintenance of (tele)communication equipment
95.21.Z - Repair and maintenance of consumer electronics
95.29.Z - Repair of other personal and household goods
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