Our company is not only an optimized network of connections between employees. We are passionate people, we care about a long-term relationship with every customer. By checking the quality of customer service, we enable verification of developed standards, helping to determine the direction of possible changes. We have an energetic team of experienced researchers ready to take on any new challenge. We want to provide services of the highest quality, so that in a few years we can be proud of the widest circle of satisfied customers.

Cooperation with Optimera, in accordance with the concept of Outsorcement, allows retail and service companies to optimize the development strategy by providing the highest quality control of commercial services.

The scope of the Optimera offer is not based only on mystery shopping. In order to effectively improve the quality of services provided, actions should be taken in the area of ​​customer satisfaction surveys, design and implementation of new customer service standards as well as training of managers and employees of direct customer service. In accordance with the principle of consistency of operations, we believe that changes in the enterprise start from the top of the pyramid of the company structure.