We have been present on the market since 2000. Through the years of the company's activity, we have gained valuable experience and completed many projects. We service transport, logistics, shipping companies, accounting offices, etc. We have gained the necessary experience in the administration of LAN and WAN networks. We perform our tasks in accordance with the client's expectations directly at your office, remotely from the Prograf office or in mixed mode. The staff of the PROGRAF company performs comprehensive services in the IT industry for companies and institutions, as well as for individual clients. We work on the basis of modern technologies with the use of professional equipment, and many years of experience of our specialists guarantees high quality of services. Our goal is to build lasting relationships with our clients by providing full IT support for all hardware and software in the company.

IT outsourcing provides you with trouble-free operation of computer networks and devices located in it: servers, workstations, printers, scanners, plotters, active and passive network devices. We remove every fault in the shortest possible time. During the client's working hours, we provide telephone or remote assistance all the time.

Our services: √ administration of servers and Windows and Linux workstations √ archiving and data recovery √ security of the local network against external threats √ consultancy in the selection and modernization of computer hardware. √ consultancy in the selection of appropriate software √ diagnostics of computer equipment operation √ operating system installation √ software installation √ IT equipment service √ helping users in their daily work √ computer cleaning, renovation and assembly of components √ supplying consumables for printers, photocopiers etc.

Values ​​and principles • honesty and respect The highest standards of personal and professional ethical attitude are the foundation. By administering the Client's IT infrastructure and having access to his data, we guarantee full security. • partnership and responsibility We believe that mutual trust and cooperation between the two parties is a prerequisite for success. By undertaking cooperation with a company, you gain a partner who knows your needs and supports the direction of activities aimed at achieving the set goals. We feel responsible and empowered to achieve the best results through innovation and team work at every level of our organization. • knowledge, experience and individual approach. We know the market needs through constant monitoring using our many years of practice and knowledge. We realize that there are no two companies with identical requirements, and thus there is no effective solution for everyone. Therefore, we adjust the tools and methods of our operation to meet the individual needs of your organization.

IT Outsourcing, an agreement Taking over care of a specific sphere of company's activity by a second company requires a good knowledge and mutual trust of both sides of the outsourcing agreement. In the case of IT outsourcing, the subsequent stages are: - identification of the client's IT infrastructure along with the recognition of his needs and "ills", then signing the "IT Service Contract" - inventory of hardware and software used by the client, ordering the IT system and working out the cooperation procedures of both parties - after a few months, the parties analyze the course and conditions of previous cooperation and introduce possible corrections - permanent IT support over the Employer's system in accordance with the signed contract. The main elements of the outsourcing agreement: - long-term contract has become an option for the client's annual evaluation of the cooperation - fixed fee, payment in monthly installments, plus remuneration for each hour worked over the agreed limit - agreement on communication rules, how to report problems The monthly rate for IT outsourcing includes the following spheres of operation: - server administration - security, data archiving, server maintenance in continuous operation, cleaning and maintenance, software updates - workstation administration - cleaning and maintenance, software upgrade, data archiving - user support - help in solving current problems, help in creating tools to improve work - care for devices working on the network - printers, switches, hubs, print servers - service, provision of consumables Op ata monthly for IT outsourcing is adapted to each client individually, depending on the structure and information network operating in the services.